FAQS

      This chapter sorts out the most frequently consulted questions of users in daily product selection and use, and provides unified universal answers for your reference. All answers are general suggestive descriptions, and the actual service situation shall prevail in specific scenarios.
      Q1: Are alternative solutions available if the target product is temporarily unavailable?
      A: When the target product cannot be selected normally for some reasons, the system will automatically recommend similar alternative products with matching attributes. The service team can also provide manual alternative suggestions according to your core use needs as far as possible.
      Q2: What should be noted in the daily maintenance of conventional products?
      A: Daily maintenance of products can be carried out in accordance with the universal maintenance guidelines. It is recommended to avoid operation behaviors that do not conform to product use specifications, so as to ensure the normal use state of goods. For special maintenance problems, you can consult professional staff for guidance.
      Q3: Can product-related service records be queried and viewed?
      A: Users can query their own corresponding product service records through the personal service interface. Part of the historical record content can be viewed and sorted independently, and the restricted record content can be queried with the assistance of service personnel.